Comments on: Effective Use of Technology in the Library — the Mobile Reference Desk

By: LeAnna

LeAnna — Wed, 15 Apr 2009 19:07:55 +0000

Great topic, Kasia–I absolutely believe in the mobile desk concept. This reminded me, when I was just starting college, I worked at Nordstrom. One element of their highly praised customer service model is only standing behind the desk when ringing a sale. Some people are always a little intimidated to approach a desk, no matter how friendly a face appears. I think this would also help to eradicate some of those stubborn librarian stereotypes!

By: kasia

kasia — Thu, 26 Mar 2009 23:52:28 +0000

Thanks for the comment Lynda! I agree, more libraries should try out the mobile reference desk.

By: lschoop

lschoop — Thu, 26 Mar 2009 17:22:49 +0000

Thanks for the information about the pilot project. I think the mobile reference desk is a great idea and would be helpful in establishing relationships with users. When I started working in libraries I noticed that when staff members were out on the floor, users would always ask more questions that when they were behind the desk.

By: Michael

Michael — Fri, 20 Mar 2009 13:05:13 +0000

The Apple store fascinates me not only because I am an Apple fan but because of what i see happening there. It’s a place that people gather to play with products, surf the net, check email, learn, ask questions, etc… Hmmmmm